Geoff Hess

GLOBAL HEAD OF WATCHES | SOTHEBY’S

As Director of Retail at Nespresso USA, Susanna leads the retail commercial channel, from long‑term strategy to daily execution. She and her amazing team manage the boutique network from field sales and training, workforce planning, to retail construction, operational excellence, and in‑store customer experience. A 20‑year Nespresso veteran, she previously served as Director of Trade, building the brand’s U.S. trade expansion strategy with partners including Williams‑Sonoma, Macy’s, Target, Costco, QVC, and Amazon. Educated in both Italy and in the U.S., Susanna brings a global perspective and a people‑first approach to reimagining retail impact, developing high‑performing teams, and shaping meaningful customer moments with her signature grit & grace.